Mobile Service Cloud - Native Voice: Unable to create inbound or outbound calls.

Incident Report for CM.com

Resolved

This incident has been resolved.

Posted Sep 25, 2026 - 18:34 CEST

A fix has been implemented and we are monitoring the results.

Posted Sep 25, 2026 - 14:23 CEST

The cause of the issue has been identified; we are currently taking measures to resolve this incident.

Posted Sep 25, 2026 - 13:26 CEST

We are currently investigating an issue with MSC - Native voice affecting the functionality of the agent inbox to start calls or to receive them.

Posted Sep 25, 2026 - 12:52 CEST

This incident affected: Mobile Service Cloud (Native Voice).